What is the cost of shipping?
Shipping for all orders more than 1000/- INR is free
Please refer the product page for estimated shipping and delivery timelines. From the time of shipping, it takes about 7-12 days for orders to reach you.
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at email@example.com and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
- If we are unable to fulfill the order in 20 days due to any reasons, it shall be cancelled.
- Prepaid express shipping orders take upto 3 business days.
- Cash on delivery is not available below 1000/- INR
Cancellation by Pastelshades:-
Please note that there may be certain orders that we are unable to accept/fulfill and must cancel.
We reserve the right at our sole discretion to refuse or cancel any order for any reason.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also require additional verification or information before accepting any order.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account.
The customer agrees not to dispute the decision made by Pastelshades and accept Pastelshades’s decision regarding the cancellation.
- Delivery takes 6-8 business days. Delivery time excludes payment verification & administrative processes.
- Item is mailed out within 48 hours upon payment verification excludes weekends & public holidays.
- Delivery is trackable and 100% insured.
- Customer or addressee (anyone living at the address) will be required to sign for the package at the door.
- If no one is at home/office to receive it, a redelivery will be attempted up to 2 more times. You will be contacted by the courier company for a suitable time for redelivery.
- As soon as the order is shipped, we will send a detailed message with name of courier company and tracking number, it’s customers duty to follow up with the courier company after that, we can just help them with exact status of order along with its location.
Your orders will only be processed and packed during the operation hours. Our mailing team operates from 10.30 am to 6.30 pm, Monday – Friday (exclusive of Public Holidays).
Shipping charges for our international customers will be calculated during check out depending on the order value and dimensions of your order
Any custom charges or VAT has to be borne by the customer (Our I/E code is 0316511935)
Our delivery partner is DHL.
From 1st July 2021, VAT would be applicable on all shipments delivered in EU. The duty and VAT has to be borne by the customers.
Orders are dispatched within 7-10 working days. Unless otherwise specifically mentioned in the product details.
Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.